Objective To examine the effect of a lifestyle-focused semipersonalized support program delivered by SMS text message on cardiovascular risk factors. Clara K. Chow, MBBS, PhD1,2; Julie Redfern, PhD1; Graham S. Hillis, MBChB, PhD3,4,5; et al Jay Thakkar, MBBS2,3; Karla Santo, MBBS3; Maree L. Hackett, PhD3; Stephen Jan, PhD3; Nicholas Graves, PhD6; Laura de Keizer, BSc (Nutr)3; Tony Barry, BSc2; Severine Bompoint, BSc (Stats)3; Sandrine Stepien, MBiostat3; Robyn Whittaker, MPH7; Anthony Rodgers, MBChB, PhD3; Aravinda Thiagalingam, MBChB, PhD2,8 Author Affiliations Article Information 1The George Institute for Global Health, Sydney Medical School, University of Sydney, Sydney, Australia 2Westmead Hospital, Sydney, Australia 3The George Institute for Global Health, University of Sydney, Sydney, Australia 4Royal Perth Hospital, Perth, Australia 5University of Western Australia, Perth 6Queensland University of Technology, Queensland, Australia 7University of Auckland, Auckland, New Zealand 8University of Sydney, Sydney, Australia JAMA. 2015;314(12):1255-1263. doi:10.1001/jama.2015.10945 Conclusions and Relevance Among patients with coronary heart disease, the […]
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Long queues at pharmacies and the associated waiting times for customers is a challenge facing many pharmacies around the world today. This is not a new reality but has become heightened in recent times due the lack of qualified pharmacists available in the market. Traditional methods employed by pharmacies to improve the customer experience have focused on creating comfortable waiting areas, some level of entertainment (e.g. a television) and possibly serving refreshments. In recent years, however, automated queuing technology has been successfully developed and applied in areas of pharmacy practice that specifically address customer waiting times. These systems are typically PC or internet based and can track a multitude of useful information that was previously very difficult to quantify for pharmacy managers. Variables such as customer arrival and departure times, patterns of arrival, prescription fill time, waiting time, and individual staff member productivity can all be recorded. Customers also benefit […]
Patient Pager Queue Systems using SMS Messaging Can Increase Patient Satisfaction. Patient satisfaction is now a core measure of a hospital’s performance. Primitive patient pagers system just don’t cut it anymore. Emergency departments are required to track and manage wait times. ORs need the ability to communicate to families once a patient is out of surgery. Outpatient clinics, FQHCs and physician practices all need a better solutions to manage their congested waiting rooms and patient pagers are an infection control issue. More importantly, patients satisfaction starts at the door. Enhancing patient flow through process redesign is an effective way to minimize wait times but ultimately there is still going to be a wait. The challenge is how to midigate the anxiety associated with waiting. A cool new way is by implementing a queue management system that empowers the patient or family member by giving them a sense of control. The […]
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