Universities and colleges across the country are turning to student queuing systems to enhance customer flow, customer satisfaction and staff satisfaction. Cloud based SMS queuing system such as Student Q are driving down the cost of traditionally expensive SMS queue management systems to a per full time equivalent pricing model. The majority of SMS queue management system charged per student, hence if you have 5,000 full time equivalent students who are processed through the queuing system 3 x per year your cost would be based on 15,000 students x $1.50 for example. Student Q’s pricing model is simple and affordable, 5,000 FTE x 99 cents, regardless of how many times a student may be processed through the queue management system. “In order to keep tuition from sky rocketing it’s imperative that technology drives efficiencies not costs”, says Brandon Munson, Principal at Student Q.
Please include attribution to OnlineSchools.org with this graphic. Source: Onlineschools.org
Text messaging is one of the main reasons students have been switching their computing and communication needs over to their phones. According to Hanley’s research, 97 percent of the students he surveyed used text messaging as their main form of communication. This important fact emphasis the value proposition for universities and colleges to invest in student centered technology such as Student Q or Guest Text, higher education waiting line management systems that integrates SMS text messaging and LCD displays to create virtual waiting lines so students don’t have to stand in long lines. A study performed at Ball State University found that 99.8 percent of college students now have some kind of cell phone, and that smart phones are accounting for more of their electronic and computing needs than ever before. The study was conducted by Michael Hanley, director of Ball State’s Institute for Mobile Media Research. Hanley began the […]
Student Q is a wait management system powered by the ubiquitous cell phone. Unverisities and colleges seeking to enhance the student experience can now miminize the long lines associated with Student Services such as the long line for registering for classes, student assessment, student advisement or financal aide. Student Services staff can manage multiple virtual waiting lines, track wait times, notify students with an SMS text messages right to there cell phone when they are next to be seen. Students can check their status in line through their cell phones while they are somewhere else. Most of all students are FREE from standing in lines. Go to http://www.queuemobile.com
Savvy University and college Student Affairs Administrators are adopting virtual waiting line management systems with integrated cell phone / text pager systems. The goal is to address the notoriously long lines for student services such as enrollment services, registrar, financial aide and bursar among others. Students and families find this frustrating and time consuming and expect more in terms of customer service for the cost of tuition. You also don’t want to give a family or student a reason to seek their degree online, especially when online enrollment is now exceeding brick and mortar enrollment levels, according to the Sloan Report. Yes it’s good news enrollment is up but if you can’t manage the demand student retention will begin to drop off. Student / Customer Scenario Student Centered Prospective – It’s the start of a new semester, enrollment is at record highs, classes have just started but you are stuck […]
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