We highly recommend the Queue Mobile Fast Pass iOS application for managing same day appointments using their kiosk App. Great for special events, health care and higher education. Contact Queue Mobile at 203-715-4780
Holiday photo programs are big events for malls across the world. The biggest challenge is managing the long-waiting lines but we found a solutions with Queue Mobile’s Santa Q suite of applications. Queue Mobile is a waiting line management systems that uses SMS messaging and digital displays to create a virtual waiting line for families waiting to see Santa, the Easter Bunny or your favorite Comic Con celebrity. The Santa Q iOS app has been customized for high volume high intensity evens, using both an native iPad app as either a self serve kiosks or manual queuing systems. QueueMobile has worked with some of the largest holiday photo event companies in the world and can bring your event to new heights. Visit http://QueueMobile.com today to learn more.
Universities and colleges across the country are turning to student queuing systems to enhance customer flow, customer satisfaction and staff satisfaction. Cloud based SMS queuing system such as Student Q are driving down the cost of traditionally expensive SMS queue management systems to a per full time equivalent pricing model. The majority of SMS queue management system charged per student, hence if you have 5,000 full time equivalent students who are processed through the queuing system 3 x per year your cost would be based on 15,000 students x $1.50 for example. Student Q’s pricing model is simple and affordable, 5,000 FTE x 99 cents, regardless of how many times a student may be processed through the queue management system. “In order to keep tuition from sky rocketing it’s imperative that technology drives efficiencies not costs”, says Brandon Munson, Principal at Student Q.
Please include attribution to OnlineSchools.org with this graphic. Source: Onlineschools.org
Long queues at pharmacies and the associated waiting times for customers is a challenge facing many pharmacies around the world today. This is not a new reality but has become heightened in recent times due the lack of qualified pharmacists available in the market. Traditional methods employed by pharmacies to improve the customer experience have focused on creating comfortable waiting areas, some level of entertainment (e.g. a television) and possibly serving refreshments. In recent years, however, automated queuing technology has been successfully developed and applied in areas of pharmacy practice that specifically address customer waiting times. These systems are typically PC or internet based and can track a multitude of useful information that was previously very difficult to quantify for pharmacy managers. Variables such as customer arrival and departure times, patterns of arrival, prescription fill time, waiting time, and individual staff member productivity can all be recorded. Customers also benefit […]
Loyalty kiosk systems are the latest trend in digital marketing for small and large business. What Is A Loyalty Store Kiosk? A Loyalty Kiosk mobile marketing system is a web based touch screen application for tablets, that can easily be placed in stores, restaurants, entertainment and sports venues or just about any where a business or organization wants to build a loyalty CRM. The concept is a digital punch card, similar to the famous Subway, Sub Club punch card, however there is no costs associated with a card based system (which can cost up to 5 cent per card). It’s quick and easy for a customer to register and the business can easily build campaigns, change campaigns and track customer loyalty and redemption all from the web. Best of all it’s easy to build your marketing CRM. Customers don’t have to text in a short code or hand write their […]
Customer flow is often confused with queue management; as a whole, the two go hand in hand however, customer flow is a quality improvement process of reducing wait time and increasing customer satisfaction. In order to assess, measure and improve customer flow the collecting data is a necessary step. Customer flow is vital to deploying any successful queue management process. Customer flow is an invaluable tool that is desperately needed for service orientated businesses to grow and thrive. How exactly your company enhances the customer flow is largely based on the technique which will best suit your specific needs such assessing customer volume, physical space, time and duration and data collection. There are various techniques at your disposal to use while gathering data. As a growing business, it is of the utmost importance you identify key demographic of consumers in order to best determine the proper queue management systems. Demographic […]
Most banks get poor marks when it comes to customer flow. Poor customer flow keeps customers waiting, leading to disgruntled customers who are (naturally) upset with their lost time. With intense competition in the banking industry, can you afford to have disgruntled customers? Customer satisfaction is the key to the success of any business; and the banking industry is no different. You might offer the best consumer finance products to your customers, but if the overall customer experience is poor, sadly, nothing else matters. Enhancing the Overall Customer Experience A guaranteed way to see pleasant faces in your bank is by eliminating physical queues for services. SMS queue management systems such as Queue Mobile.com can do that easily as they manage virtual queues and have integrated SMS text messaging facility. So customers who enter their details into the system receive an SMS alert about their position in the queue, need […]
No one likes waiting in queues. But queues are unavoidable for your customers if you are a retailer. Lack of professional queue management systems in retail establishments can severely impact business. According to a recent study, 24% customers will abandon their purchases and walk out of the store when faced with long lines that appear stagnant. Can you really afford to lose such a huge chunk of business? The Solution? While you cannot eliminate queues, it is possible to eliminate the need for your customers to wait in queues. And this is possible through the Queue Mobile an SMS virtual queue management system. The system replaces physical lines in your store with virtual queues. The SMS virtual queue management system can manage multiple virtual lines and is integrated with SMS text messaging technology. This means is that the system sends an SMS text to the customer when it is his/her turn […]
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