Universities and colleges across the country are turning to student queuing systems to enhance customer flow, customer satisfaction and staff satisfaction. Cloud based SMS queuing system such as Student Q are driving down the cost of traditionally expensive SMS queue management systems to a per full time equivalent pricing model. The majority of SMS queue management system charged per student, hence if you have 5,000 full time equivalent students who are processed through the queuing system 3 x per year your cost would be based on 15,000 students x $1.50 for example. Student Q’s pricing model is simple and affordable, 5,000 FTE x 99 cents, regardless of how many times a student may be processed through the queue management system. “In order to keep tuition from sky rocketing it’s imperative that technology drives efficiencies not costs”, says Brandon Munson, Principal at Student Q.
Customer flow is often confused with queue management; as a whole, the two go hand in hand however, customer flow is a quality improvement process of reducing wait time and increasing customer satisfaction. In order to assess, measure and improve customer flow the collecting data is a necessary step. Customer flow is vital to deploying any successful queue management process. Customer flow is an invaluable tool that is desperately needed for service orientated businesses to grow and thrive. How exactly your company enhances the customer flow is largely based on the technique which will best suit your specific needs such assessing customer volume, physical space, time and duration and data collection. There are various techniques at your disposal to use while gathering data. As a growing business, it is of the utmost importance you identify key demographic of consumers in order to best determine the proper queue management systems. Demographic […]
Patient Pager Queue Systems using SMS Messaging Can Increase Patient Satisfaction. Patient satisfaction is now a core measure of a hospital’s performance. Primitive patient pagers system just don’t cut it anymore. Emergency departments are required to track and manage wait times. ORs need the ability to communicate to families once a patient is out of surgery. Outpatient clinics, FQHCs and physician practices all need a better solutions to manage their congested waiting rooms and patient pagers are an infection control issue. More importantly, patients satisfaction starts at the door. Enhancing patient flow through process redesign is an effective way to minimize wait times but ultimately there is still going to be a wait. The challenge is how to midigate the anxiety associated with waiting. A cool new way is by implementing a queue management system that empowers the patient or family member by giving them a sense of control. The […]
Student Q is a wait management system powered by the ubiquitous cell phone. Unverisities and colleges seeking to enhance the student experience can now miminize the long lines associated with Student Services such as the long line for registering for classes, student assessment, student advisement or financal aide. Student Services staff can manage multiple virtual waiting lines, track wait times, notify students with an SMS text messages right to there cell phone when they are next to be seen. Students can check their status in line through their cell phones while they are somewhere else. Most of all students are FREE from standing in lines. Go to http://www.queuemobile.com
Savvy University and college Student Affairs Administrators are adopting virtual waiting line management systems with integrated cell phone / text pager systems. The goal is to address the notoriously long lines for student services such as enrollment services, registrar, financial aide and bursar among others. Students and families find this frustrating and time consuming and expect more in terms of customer service for the cost of tuition. You also don’t want to give a family or student a reason to seek their degree online, especially when online enrollment is now exceeding brick and mortar enrollment levels, according to the Sloan Report. Yes it’s good news enrollment is up but if you can’t manage the demand student retention will begin to drop off. Student / Customer Scenario Student Centered Prospective – It’s the start of a new semester, enrollment is at record highs, classes have just started but you are stuck […]
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