Customer flow is often confused with queue management; as a whole, the two go hand in hand however, customer flow is a quality improvement process of reducing wait time and increasing customer satisfaction. In order to assess, measure and improve customer flow the collecting data is a necessary step. Customer flow is vital to deploying any successful queue management process. Customer flow is an invaluable tool that is desperately needed for service orientated businesses to grow and thrive. How exactly your company enhances the customer flow is largely based on the technique which will best suit your specific needs such assessing customer volume, physical space, time and duration and data collection. There are various techniques at your disposal to use while gathering data. As a growing business, it is of the utmost importance you identify key demographic of consumers in order to best determine the proper queue management systems. Demographic […]
Student Q is a wait management system powered by the ubiquitous cell phone. Unverisities and colleges seeking to enhance the student experience can now miminize the long lines associated with Student Services such as the long line for registering for classes, student assessment, student advisement or financal aide. Student Services staff can manage multiple virtual waiting lines, track wait times, notify students with an SMS text messages right to there cell phone when they are next to be seen. Students can check their status in line through their cell phones while they are somewhere else. Most of all students are FREE from standing in lines. Go to http://www.queuemobile.com
- Mobile Marketer will be back on March 27Mobile Marketer is taking a short hiatus and will be back better than ever on March 27.
- TV + mobile = millennial engagementBy Kevin O'ReillyThere is a common misconception that millennials have abandoned traditional television in favor of video streaming, social media and other Web-based activities via mobile devices.
- Factors reshaping the mobile app economyBy Robert WildnerAdvertisers are starting to invest more in finding quality users for their apps – those who will either make purchases or engage with the app long enough to consume ads.
- How mobile point-of-sale goes beyond checkoutBy Josh GoodwinMobile POS solutions can prevent losing a sale by providing endless-aisle capability.