Customer flow is often confused with queue management; as a whole, the two go hand in hand however, customer flow is a quality improvement process of reducing wait time and increasing customer satisfaction. In order to assess, measure and improve customer flow the collecting data is a necessary step. Customer flow is vital to deploying any successful queue management process. Customer flow is an invaluable tool that is desperately needed for service orientated businesses to grow and thrive. How exactly your company enhances the customer flow is largely based on the technique which will best suit your specific needs such assessing customer volume, physical space, time and duration and data collection. There are various techniques at your disposal to use while gathering data. As a growing business, it is of the utmost importance you identify key demographic of consumers in order to best determine the proper queue management systems. Demographic […]
Patient Pager Queue Systems using SMS Messaging Can Increase Patient Satisfaction. Patient satisfaction is now a core measure of a hospital’s performance. Primitive patient pagers system just don’t cut it anymore. Emergency departments are required to track and manage wait times. ORs need the ability to communicate to families once a patient is out of surgery. Outpatient clinics, FQHCs and physician practices all need a better solutions to manage their congested waiting rooms and patient pagers are an infection control issue. More importantly, patients satisfaction starts at the door. Enhancing patient flow through process redesign is an effective way to minimize wait times but ultimately there is still going to be a wait. The challenge is how to midigate the anxiety associated with waiting. A cool new way is by implementing a queue management system that empowers the patient or family member by giving them a sense of control. The […]
- Mobile Marketer will be back on March 27Mobile Marketer is taking a short hiatus and will be back better than ever on March 27.
- TV + mobile = millennial engagementBy Kevin O'ReillyThere is a common misconception that millennials have abandoned traditional television in favor of video streaming, social media and other Web-based activities via mobile devices.
- Factors reshaping the mobile app economyBy Robert WildnerAdvertisers are starting to invest more in finding quality users for their apps – those who will either make purchases or engage with the app long enough to consume ads.
- How mobile point-of-sale goes beyond checkoutBy Josh GoodwinMobile POS solutions can prevent losing a sale by providing endless-aisle capability.