Savvy University and college Student Affairs Administrators are adopting virtual waiting line management systems with integrated cell phone / text pager systems. The goal is to address the notoriously long lines for student services such as enrollment services, registrar, financial aide and bursar among others. Students and families find this frustrating and time consuming and expect more in terms of customer service for the cost of tuition. You also don’t want to give a family or student a reason to seek their degree online, especially when online enrollment is now exceeding brick and mortar enrollment levels, according to the Sloan Report. Yes it’s good news enrollment is up but if you can’t manage the demand student retention will begin to drop off. Student / Customer Scenario Student Centered Prospective – It’s the start of a new semester, enrollment is at record highs, classes have just started but you are stuck […]
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